Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
No discount code is required to activate free delivery but please note this offer is restricted to private customers and cannot be applied to any wholesale orders.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. It may not be possible to exchange an item where there was a limited amount made.
If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Uig Candles, 4 Enaclete, Uig, Isle of Lewis, HS2 9HH.
To return your product, you should mail your product to: Uig Candles, 4 Enaclete, Uig, Isle of Lewis, HS2 9HH.
You will be responsible for paying for your own postage costs for returning your item. Postage costs are non-refundable. If you receive a refund, the cost of return postage will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We cannot guarantee that we will receive your returned item.