Orders & Postage

Which carrier does Uig Candles use?

We generally ship via Royal Mail or ParcelForce. We will occasionally use a courier for any items we are unable to send via Royal Mail/ Parcelforce.

FREE standard UK delivery is available on all orders over £35.00. Please choose the option at the checkout.

No discount code is required to activate free delivery but please note this offer is restricted to private customers and cannot be applied to any wholesale orders.

How long will it take to receive my order?

We ship UK orders within 1-3 working days after an order is placed. All standard deliveries will be sent via Royal Mail 2nd Class and can usually be expected within 2-4 business days.

If you need your candles urgently please get in touch prior to ordering and we’ll do our best to accommodate.

What do I do if I want to make a change to my order?

Please email uigcandles@gmail.com with your change request as soon as possible. We are happy to make adjustments to your order before it has left the premises.

Please note: we are available Monday to Friday, but will do our best to respond ASAP.

Can I send my order as a gift?

Absolutely! Our products make fantastic gifts on their own, but we are happy to include a card for you. Just put a note with the order detailing what you would like us to write.

We won’t include a receipt in with the order so your recipient will never know how much you spent.

Please note: Uig Candles return address  will be on the exterior of the package.

Promotional Codes

Promotional codes may be issued from time to time. They can be applied to all private orders, regardless of value.

Exclusions may apply to some promotions.

Customer Care

How do I contact you?

 Please contact us at uigcandles@gmail.com  or call 07799147122 or visit our contact us page.

We can also be reached via Facebook / Messenger

Do you offer custom label candles?

Yes we can. We are very happy to do wedding favours for you or special occasions.

We will also offer discount if you purchase more than 20 candles.

Please contact us to discuss your requirements further.

The fragrance that I am looking for isn't on line. Is it still available?

Some of our fragrances are seasonal, meaning they are only available during certain times of the year. If you are looking for a specific scent that you do not see, please let me know by emailing uigcandles@gmail.com and I will let you know if/when it will be available.

Our Candles

What ingredients are used in your candles.

It is important to me that my candles are eco-friendly and so I use 100% natural soy wax with cotton & linen wicks to give a long, clean smoke free burn and premium fragrance oils that are paraben and phalate free, which are sourced in the UK and are not tested on animals and suitable for vegans.

We don’t use any dyes in our candles but you may notice that some of the candles that have orange in the fragrance are slightly coloured.

Will your candle produce soot or smoke?

If you follow our candle care page then soot & smoke should be minimal. We work hard testing our candles and trying to get the correct wick to reduce this from happening.

Remember to trim the wick to 1/4” prior to lighting, and keep the candle away from draughts and items that may catch fire.

How long will my candle last?

If you follow our candle care page you’ll get the longest possible burn. Our travel tins will burn for 20-25 hours, our amber jars will burn for 30-35 hours, our 30cl glasses will burn for 35-40 hours and our 3 wick candle 45 hours.

What containers do you use?

We use glass and tin containers that are recyclable & re-usable.

We try to use the least amount of plastic possible. Our hand and body wash containers are made from PET which is recyclable.

What packaging do you use?

Our tissue paper is printed with ink that is soy-based and our tissue is completely acid free and FSC Certified.

With every order I make for tissue paper, the company  plant a tree in an area of need.

We re-use as many of our boxes as possible and try to use recyclable air cushion packaging/ shredded card.

Our boxes are recyclable cardboard.