Orders & Postage

Which carrier does Uig Candles use?

We generally ship via Royal Mail or ParcelForce

How long will it take to receive my order?

Allow 3-5 working days for the order to arrive. It can take slightly longer as we live on an island.

What do I do if I want to make a change to my order?

Please email uigcandles@gmail.com with your change request as soon as possible. We are happy to make adjustments to your order before it has left the premises.

Please note: we are available Monday to Friday, but will do our best to respond ASAP.

Can I send my order as a gift?

Absolutely! Our products make fantastic gifts on their own, but we are happy to include a card for you. Just put a note with the order detailing what you would like us to write.

We won’t include a receipt in with the order so your recipient will never know how much you spent.

Please note: Uig Candles return address  will be on the exterior of the package.

Customer Care

How do I contact you?

 Please contact us at uigcandles@gmail.com  or call 07799147122 or visit our contact us page.

We can also be reached via Facebook / Messenger

Do you offer custom label candles?

Yes we can. We are very happy to do wedding favours for you or special occasions.

We will also offer discount if you purchase more than 20 candles.

Please contact us to discuss your requirements further.

The fragrance that I am looking for isn't on line. Is it still available?

Some of our fragrances are seasonal, meaning they are only available during certain times of the year. If you are looking for a specific scent that you do not see, please let me know by emailing uigcandles@gmail.com and I will let you know if/when it will be available.

Our Candles

What ingredients are used in your candles.

It is important to me that my candles are eco-friendly and so I use 100% natural soy wax with cotton & linen wicks to give a long, clean smoke free burn and premium fragrance oils that are paraben and phalate free, which are sourced in the UK and are not tested on animals and suitable for vegans.

We don’t use any dyes in our candles but you may notice that some of the candles that have orange in the fragrance are slightly coloured.

Will your candle produce soot or smoke?

If you follow our candle care page then soot & smoke should be minimal. We work hard testing our candles and trying to get the correct wick to reduce this from happening.

Remember to trim the wick to 1/4” prior to lighting, and keep the candle away from draughts and items that may catch fire.

How long will my candle last?

If you follow our candle care page you’ll get the longest possible burn. Our travel tins will burn for 20-25 hours, our amber jars will burn for 30-35 hours, our 30cl glasses will burn for 35-40 hours and our 3 wick candle 45 hours.

What containers do you use?

We use containers that are recyclable & re-usuable.

We try to use the least amount of plastic possible. Our hand and body wash containers are made from PET which is recyclable.

Our packaging is recyclable cardboard.

Private Label

Do you offer white label candles?

Yes we offer white labels.  You can customise any of our containers. For pricing and more information please send us an email at uigcandles@gmail.com

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